:: What Our Customers Say About Us

As Sutherland Shire’s mortgage, home loan, business loan and refinancing experts we pride ourselves on our customer service. We offer an exclusive Service Guarantee

• " Neil, you made the prcess very smooth & uncomplicated for us at a very difficult time..you were always on time with excellent organisation and communication..thank you for all your assistance." Wayne & Jayne - Baulkham Hills
• " Dear Neil, Thank you so much for helping us get our loan! You are a delight to deal with and we will recommend you to our friends! Thanks again" Chris & Lauren - Caringbah
• "Thank you Susanne, very much. I'll be recommending you strongly to anyone I know looking for a mortgage." Brian - Paris France
• "Thank you for your invaluable assistance. You provided prompt and efficient service and quick and helpful resolution of problems and were always available to deal with queries" Jayne & Julian Shanghai China
• " Your service was personal, professional, efficient and persistent in the face of difficulties with the lender. Thank you for a job well done. We were very impressed and will recommend you." Paul  & Lyn- Grays Point 
• "Hi Susanne, I just wanted to thank you for all your help with my loan. You did a great job and I thought it should be recognized."  Simone - Erskineville
• "Neil & Team. We would like to thank you guys all very much for everything you have done for us! We can't thank you enough and will definitely refer people to you guys. Thanks again & best wishes."  Sal & Chris - Caringbah
• " Just this minute got of the phone.., I am the proud owner of a house. Thanks so much for all your hard work and effort in helping me this one through I will definitely recommend you to everyone know.A Massive THANK YOU!!!" Maria - Balmain
• Thank you so much for all your help. You have made our dreams come true.: Shell Kristian & Chester- Sutherland
• "Thank you for the recent refinancing you arranged for us. This change will mean a big difference to us and our lifestyle and we really appreciate all the work that you had to put in to make it happen. Thank you too for the lovely gift - a very nice touch. We will certainly recommend your services to our friends and wish you all the best. We look forward to hearing from you again in the near future" Julie & Paul - Barden Ridge.
• " We would like to take this time to give our thanks and appreciation to Neil and the crew for the hard work and the efford to get our loan approved....the service that I received from Neil and his crew is of the highest standard." Viena and Stanley - Rooty Hill
• "Neil, I want to thank you very much for your professional help. You and your staff were always polite and helpful everytime I called.... Thank you for organising my loan in only 2 & 1/2 days and for chasing up everyone in order for me to meet the cooling off time. I must say I was most impressed, firstly with your patience and continued professional manner and for answering all my quesitons and my numerous phone calls. From start to finish you have been polite and helpful and you were the first to secure my loan although I had contacted other lenders before seeking your help and yours was the first approval. Just goes to show how good you are. I will have no hesitation in recommending anyone to your team!" Bernie - Gymea
• "You have provided us with lots of information and continued to support us throughout the whole process" Belinda - Gymea
• " I couldn't think of anything Neil and his team could have done to make things easier or better for us. They got the result we were after where others had repeatedly failed and in a timely manner. We were advised of all the options and all we had to do was sign on the dotted line at the appropriate time which Neil took time out of his day to come to us to complete. We can't speak highly enough of the service we received." Sean - Kurnell
• "Thanks for your outstanding help and support in a difficult situation and thanks for not giving up on everything" Brad & Loren - Menai
   
•  “I would like to thank you for the excellent home loan you arranged for me on my Woolooware property. The interest rate was more than competitive; however it is the online mortgage facility that really impresses me. This is the third home loan you have provided for me and each time the features get better and better….The next time I need to arrange finance you can rest assured that Shire First Mortgages will be handling the job ” Mark - Woolooware
  
• “In our quest to finance our factory unit at Revesby we were conveniently pointed in your direction. At the time my wife and I were concerned at our situation as we didn’t have a tenant and our financial records were not in order. Your immediate reaction to our problem and your ability to put together a loan facility that best suited our purposes was outstanding. Above all you kept us up to speed at all times and provide after deal service second to none. My wife and I will certainly mention your name to our close friends when they are seeking further finance. Once again thanks a million!” Craig - Carrs Park
• “I was referred to Neil Massingham by my brother and sister-in-law, both of whom gave him glowing reports. My sister-in-law actually went as far as telling me not to bother to “shop” around…..I have to agree that Neil did go out of his way and on several occasions I’m certain I contacted him at inopportune times however I never felt that it was too hard for him to provide me with all the information I felt I needed to make an informed decision. In fact he also respected the fact I was in a new job and frequently put same all in writing to me as opposed to me having to deal with him over the phone during business hours. I offered to write a testimonial for Neil because I am so impressed with the ongoing service I have received, in fact, I have already referred him to both work colleagues and family.” Lindy  Beecroft
• “Many thanks for your professional and friendly service in arranging our 2 loans and following through to their completion…We will certainly recommend you to any one who asks!” Phil - Gymea 
• “I could not believe how good these guys are. They were not only thorough but quick with approvals. I have used them for private investments as well as funding for my business clients…” Michael - Menai
• “We have been a client of Neil Massingham from Shire First for the last three years when we first met as we changed our mortgage plan. He provided us the best advice and options which suited our family and remained within our financial needs. Just recently we have returned as a client for an investment mortgage, and we found him pleasant, trustworthy and professional in all matters. We would gladly recommend him to anyone who could use his services.” Robbie- Caringbah